Festival FAQs

Save 25% with our ticket bundle

Book tickets to three or more different events across the festival and save 25%. Tickets must be purchased in the same transaction and the discount will automatically be applied within your basket. Concession prices are included in this bundle.

The offer does not apply to free events, walking tours, or to any events which include merchandise in the ticket price. Not valid in conjunction with any other offer.

How can I book festival tickets?

Online

Online booking is available 24/7 on this website – www.chelseahistoryfestival.com

By phone

You can book your ticket by calling 0131 226 0014. The booking line is open Monday – Friday between the hours of 10am and 6pm.

Payment can be taken by credit or debit card for online and phone bookings. All tickets must be paid for at the time of placing the order. We cannot reserve tickets for any event.

Are there any booking fees?

We charge on a per order basis rather than per ticket to keep our booking fees as low as possible. Our booking fees are as follows:

  • Online sales £2.00
  • Telephone sales £2.00
  • In person cash and card sales £2.00

Booking fees do not apply to our free events in venue, or for our virtual events programme.

Can I reserve a specific seat?

All seating for the festival will be unreserved.

The Chelsea History Festival reserves the right to reserve seating for invited guests, press and visitors with access requirements.

Where can I get venue access information?

If you have an access requirement, please contact our box office on 0131 226 0014 or email tickets@chelseahistoryfestival.com. We will do our best to find seats to accommodate your needs.

More details regarding access and site facilities can be found on the festival website at www.chelseahistoryfestival.com/venues

Are there any concession rates?

We offer concession rates for students, seniors (60+) and visitors who are registered disabled. For visitors that require a carer, support worker or personal assistant, their ticket is complimentary.

To book a free carer ticket please contact our box office on 0131 226 0014.

Please note that events which include catering, books or any other goods, do not qualify for the free carer ticket.

Proof of concession is required for these tickets so please be prepared to show relevant ID when purchasing tickets in venue and upon admission to the events you are purchasing tickets to.

Can I bring children?

Please adhere to the age range specified for events at the Chelsea History Festival.

Children under 18 must be accompanied by a responsible person aged 18 or over, approved by the parent/guardian. This person can accompany a maximum of four children per event.

The Chelsea History Festival maintains a safeguarding policy but cannot take responsibility for unsupervised children.

Where permitted, any child over the age of two needs their own seat to any of our talks. Children under the age of two can sit on their parent’s lap unless otherwise stated.

Are refunds or exchanges available?

All tickets are non-refundable and non-exchangeable

We cannot refund money or exchange tickets except in the case of a cancelled event, which will be refunded within 28 days. Please be advised that event speakers and/or content may be subject to change. We cannot refund these tickets if the event is still taking place.

Lost or stolen tickets are non-refundable.

No refunds or discounts will be given for a whole or partial event not attended.

Are there luggage or cloakroom facilities?

There will be no storage facilities for luggage or coats at any of our venues during the festival.

Are bikes or scooters allowed?

Bikes (including folding bikes) and scooters are not permitted at any of our venues during the festival.

There are bike racks located along Royal Hospital Road, all of which are nearby to each of the Chelsea History Festival venues. These can be used to secure any bikes and scooters.

Please do not secure any bikes or scooters to the railings outside the Royal Hospital Chelsea or Burton Court. Any items secured to these railings will be removed.

Where is lost property kept?

During the festival lost property will be held at the National Army Museum and the Chelsea Physic Garden. All lost property will be kept for a period of 14 days following the last day of the festival, after which it will be disposed of.

For any queries please contact info@chelseahistoryfestival.com

Will there be any Covid-19 safety measures in place?

The Chelsea History Festival has a number of measures in place to keep all our audience members, speakers, performers and staff safe. They include:

  • changes to room layouts and crowd management to avoid gatherings in popular areas
  • performer and staff Covid testing
  • an enhanced cleaning regime and waste disposal
  • hand sanitiser available across all sites
  • cashless transactions where possible

Each institution that hosts the festival carries out its own Covid risk assessments and has ongoing Covid measures to keep the public and staff safe.

We are also encouraging people to wear face coverings inside the Cadogan Marquee on Burton Court, but at other venues it is at your own discretion. Remember: hands, face, space.

We recommend taking a lateral flow test before your visit. Information on how to get lateral flow tests is available on the Government website.

When traveling to the festival, face coverings must be worn on all Transport for London buses, trains and the tube. We also encourage you to wear them when travelling to and from the event on any other public transport.

Do not travel to the festival if you are suffering from the main coronavirus symptoms of a new continuous cough, high temperature or a loss or change in sense of smell or taste. Instead, follow Government advice.

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