Festival FAQs

Save 25% with our Weekend Ticket Bundle

Book tickets to three or more different events across Friday 11 and/or Saturday 12 and save 25%. Tickets must be purchased in the same transaction and the discount will automatically be applied within your basket.

The offer does not apply to free events, or to any events which include a beverage or merchandise in the ticket price. Not valid in conjunction with any other offer.

How can I book festival tickets?

Online

Online booking is available 24/7 on this website – www.chelseahistoryfestival.com.

By phone

You can book your ticket by calling 0131 226 0014. The booking line is open Monday – Friday between the hours of 10am and 6pm.

Box office

Our box office will be situated at the National Army Museum, Royal Hospital Road, London, SW3 4HT from Wednesday 9 October 2019.

The box office opening hours are:

  • Wed 9 Oct: 10am – 4pm; 5pm – 8pm
  • Thu 10 Oct: 10am – 5pm; 6pm – 8pm
  • Fri 11 Oct: 10am – 7.30pm
  • Sat 12 Oct: 10am – 8pm

Payment can be taken by credit or debit card for online and phone bookings. Credit or debit cards as well as cash can be used to make payment at the box office. All tickets must be paid for at the time of placing the order. We cannot reserve tickets for any event.

Are there any booking fees?

We charge on a per order basis rather than per ticket to keep our booking fees as low as possible. Our booking fees are as follows:

  • Online sales £2.00
  • Telephone sales £2.00
  • In person cash and card sales £2.00

Can I reserve a specific seat?

All seating for the festival will be unreserved.

The Chelsea History Festival reserves the right to reserve seating for invited guests, press and visitors with access requirements.

Where can I get venue access information?

If you have an access requirement, please contact our box office on 0131 226 0014 or email tickets@chelseahistoryfestival.com. We will do our best to find seats to accommodate your needs.

More details regarding access and site facilities can be found on the festival website at www.chelseahistoryfestival.com/venues

Are there any concession rates?

Tickets for customers who are registered disabled will be charged the admission for the event.  If you require a carer, support worker or personal assistant their ticket is complimentary.

To book a free carer ticket please contact our box office on 0131 226 0014.

Please note that events which include catering, books or any other goods, do not qualify for the free carer ticket.

Proof of concession is required for these tickets so please be prepared to show relevant ID when purchasing tickets in venue and upon admission to the events you are purchasing tickets to.

There are no discounts for senior citizens or students for any of our events.

Can I bring children?

Please adhere to the age range specified for events at the Chelsea History Festival.

Children under 18 must be accompanied by a responsible person aged 18 or over, approved by the parent/guardian. This person can accompany a maximum of four children per event.

The Chelsea History Festival maintains a safeguarding policy but cannot take responsibility for unsupervised children.

Where permitted, any child over the age of 2 needs their own seat to any of our talks. Children under the age of two can sit on their parent’s lap unless otherwise stated.

Are refunds or exchanges available?

All tickets are non-refundable and non-exchangeable

We cannot refund money or exchange tickets except in the case of a cancelled event, which will be refunded within 28 days. Please be advised that event speakers and/or content may be subject to change. We cannot refund these tickets if the event is still taking place.

Lost or stolen tickets are non-refundable.

No refunds or discounts will be given for a whole or partial event not attended.

Are there luggage or cloakroom facilities?

There will be no storage facilities for luggage or coats at any of our venues during the festival.

Are bikes or scooters allowed?

Bikes (including folding bikes) and scooters are not permitted at any of our venues during the festival.

There are bike racks located along Royal Hospital Road, all of which are nearby to each of the Chelsea History Festival venues. These can be used to secure any bikes and scooters.

Please do not secure any bikes or scooters to the railings outside the Royal Hospital Chelsea or Burton Court. Any items secured to these railings will be removed.

Where is lost property kept?

During the festival lost property will be held at Chelsea Gate, Royal Hospital Chelsea. All lost property will be kept for a period of 14 days following the last day of the festival, after which it will be disposed of.

For any queries please contact info@chelseahistoryfestival.com

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